We are currently experiencing a significantly higher number of contacts, please bear with us and we thank you for your patience.
You can call or write to one of our friendly customer services team. Available Monday to Saturday 8am to 8pm, Sunday and Bank Holidays 10am to 4pm the team will be happy to help with any queries or comments you may have.
We will be more than happy to assist you with any queries you may have that our FAQ pages have been unable to answer for you.
If you are contacting us about a product please have the brand, product name and receipt to hand. To speed up your query further, please also have the Barcode, Batch Number and the product's Best Before/Use by Date (if applicable).
*Please note that we may monitor or record our calls to help us deliver the best possible service.
If you have cause for concern, please contact us, as we’re happy to help. We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we will always attempt to resolve any complaint efficiently and professionally.
If you’ve been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we’re required to let you know about ADR. The full list of ADR providers, and more information on ADR, can be found on the Chartered Trading Standards Institute (CTSI) website. The list of ADR providers is regulated by the CTSI.
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