Contact form

We are currently experiencing a significantly higher number of contacts, please bear with us and we thank you for your patience.

You can call or write to one of our friendly customer services team. Available Monday to Saturday 8am to 8pm, Sunday and Bank Holidays 10am to 4pm the team will be happy to help with any queries or comments you may have.

We will be more than happy to assist you with any queries you may have that our FAQ pages have been unable to answer for you.

To help us improve our customer service, ALDI, or 3rd parties acting on our behalf, may contact you and ask you to take part in a short survey. Participation is entirely optional. For information about how ALDI handles your personal data, please visit our Privacy Notice.


If you are contacting us about a product please have the brand, product name and receipt to hand. To speed up your query further, please also have the Barcode, Batch Number and the product's Best Before/Use by Date (if applicable).

The quickest way for us to help you with your query is to complete the form below with as much information as possible.

Step 1: Type of Feedback

Please select your feedback type from the options below:

Online Orders
  • For queries on:
  • · Orders
  • · Deliveries
  • · Returns
  • · Click and Collect
Product Quality
  • For feedback on:
  • · Product Quality
  • · Product Availability
  • · Product Enquiry
  • For feedback on:
  • · Overall shopping experience
  • · Customer Service

If you have cause for concern, please contact us, as we’re happy to help. We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we will always attempt to resolve any complaint efficiently and professionally.

If you’ve been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we’re required to let you know about ADR. The full list of ADR providers, and more information on ADR, can be found on the Chartered Trading Standards Institute (CTSI) website. The list of ADR providers is regulated by the CTSI.

Account Data and Data Privacy

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Data Protection Team

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