Contact form

You can call or write to one of our trained customer service representatives. Available Monday to Saturday 8am to 8pm, Sunday and Bank Holidays 10am to 4pm the team will be happy to help with any queries or comments you may have.


If you are contacting us about a product please have the brand, product name and receipt to hand. To speed up your query further, please also submit the Barcode, Batch Number and the product's Best Before/Use by Date (if applicable).

The quickest way for us to help you with your query is to complete the form below with as much information as possible.

Step 1: Type of Feedback

Please select your feedback type from the options below:

Product Quality
  • For feedback on:
  • · Product Quality
  • · Product Availability
  • · Product Enquiry
  • For feedback on:
  • · Overall shopping experience
  • · Customer Service
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If you have cause for concern, please contact us, as we’re happy to help. We don’t currently subscribe to an alternative dispute resolution (ADR) scheme as we will always attempt to resolve any complaint efficiently and professionally.

If you’ve been in touch and are unhappy with our resolution, please let us know. If you remain unhappy with any final resolution, we’re required to let you know about ADR. The full list of ADR providers, and more information on ADR, can be found on the Chartered Trading Standards Institute (CTSI) website. The list of ADR providers is regulated by the CTSI.

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